Privacy Policy

Effective: August 10, 2022
Last Updated: August 10, 2022

This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services.

We encourage you to read this entire policy.


Our “services” has the same meaning as defined in the Terms of Use. They include the OneGen desktop app, which is available for Windows, macOS and Linux. We also have a website, and we may collect your information through other means like surveys, emails, and social media.

As explained in our Terms of Use, we allow users to add content to the services in a number of different ways, including by creating/editing their own project, or collaborating on a project with other users.

We DO NOT sell any of your information.

The information we collect

We collect certain information when you use OneGen. This includes information you provide to us, information we collect automatically, and information we receive from other sources.

Information you provide to us

Information we collect automatically

We also collect information automatically from you when you use OneGen. This includes:

We may receive information from cookies (small text files placed on your computer) and similar technologies. First-party cookies are placed by us (and our third-party service providers) and allow you to use the services and to help us analyze and improve your experience and the services.

Information we receive from other sources

We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you. For example, if you interact with our social media account on another platform, we may receive certain information about you like your username on that platform.

How we use your information

We use your information for the following purposes:

To fulfill our contract with you

For our legitimate business interests

To comply with our legal obligations

We retain and use your information in connection with potential legal claims when necessary and for compliance, regulatory, and auditing purposes. For example, we retain information where we are required by law or if we are compelled to do so by a court order or regulatory body. Also, when you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request identification and verification documents from you for the purpose of confirming your identity.

With your consent

We may also collect and use personal information with your consent. You can revoke your consent at any time (mostly through our services directly), though note that you might not be able to use any service or feature that requires collection or use of that personal information.

To protect someone’s vital interests

We may collect or share personal data if we think someone’s life is in danger—for example, to help resolve an urgent medical situation.

How we share your information

Data retention

We retain personal information for as long as it is needed for the purposes for which we collected it. If your account is inactive for more than two years, we may delete it, and we may delete or anonymize any personal information associated with your account. If you submit an ID for an age verification appeal, we will delete it within sixty days after the age appeal ticket is closed.

How we protect your information

We take a number of steps to help protect your information. All information sent within our services is encrypted in transit. For example, we use Transport Layer Security (“TLS”) to encrypt text and images in transit. We also enforce technical and administrative access controls to limit which of our employees and contractors have access to nonpublic personal information.

Data Protection Officer

You can contact OneGen’s Data Protection Officer at

Information for EEA, United Kingdom, and Brazil Users

Certain local laws, such as the European Union’s General Data Protection Regulation (GDPR) and Brazil’s Lei Geral de Proteção de Dados (LGPD), require services to provide information about the information they collect, how they use it, and the lawful basis for processing it. We’ve described most of that already in the earlier portions of this Policy.

Exercising your rights

You can reach out to us at

Information for California Users

Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”) and the “Shine the Light” Law. If you are a California resident, this section applies to you.

Our collection and use of personal information

We collect the following categories of personal information: identifiers (such as your username and email address you used to sign up); commercial information (a record of what you’ve bought from OneGen, if anything); financial data (payment information and your history of purchases from OneGen); internet or other network information (how you interact with the application); location information (because your IP address may indicate your general location); inference data about you (for example, what content you may be interested in); and other information that identifies or can be reasonably associated with you. For more information about what we collect and the sources of such collection, please see the “The information we collect” section above. We collect personal information for the business and commercial purposes described in “How we use your information” above.

Disclosure of personal information

We may share your personal information with third parties as described in the “How we share your information” section above. We disclose the categories of personal information mentioned above for business or commercial purposes.

No sale of personal information

The CCPA sets forth certain obligations for businesses that sell personal information. We do not sell the personal information of our users. We do share information as outlined in the “How we share your information” section above and you can make choices with respect to your information as outlined in this policy.

Exercising your consumer rights

If you are a California resident, you have the right to request (1) more information about the categories and specific pieces of personal information we have collected and disclosed for a business purpose in the last 12 months, (2) the deletion of your personal information, and (3) to opt out of sales of your personal information, if applicable. We will not discriminate against you if you exercise your rights under the CCPA.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time. We always indicate the date the last changes were published, and if changes are significant, we’ll provide a more prominent notice as required by law, such as by emailing you or highlighting the changes within the services.

We use cookies to track activity using Google Analytics & reCAPTCHA. It helps us understand what our visitors like about our product and how they interact with our website. For more information, check out our Privacy Policy.